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Welcome to TNS web store!

Customer Service

 

Shipping & Delivery:

We ship regulary Monday-Friday through USPS (excluding National Holidays) with Valid Tracking.  We also do expedited, 2nd day, and next day air for an extra charge with Valid Tracking.  Our Next day is higher than Amazon Prime rates because our volume does not match theirs, but we will do our best to serve you and make sure all orders placed before 4PM (weekdays) gets shipped the same day.
Currently we are providing free shipping to all Domestic orders (excluding but not limited to Alaska, Hawaii, APO/FPO and US Territories outside of CONUS) through USPS.  For other faster shipping options please select the desired shipping options at checkout
We provide international shipping through FEDEX with Valid Tracking (some areas are not supported and tracking may not work) 
PO Box can ONLY be shipped through USPS.
All domestic orders will come with a Valid Tracking ID

Privacy & Security

Our website is secured with SSL and uses PayPal the world's most trusted online transaction method.
All private information and data will not be used/shared/distributed for any commercial or personnal use.
We also provide a guest check out

Returns & Replacements

The following items are not eligible for return:

- Opened Games
- Missing serial number / activation code
- missing or broken security seal / original packaging
- Broken or damaged by the customer

INCORRECT TITLES: Contact us to arrange for a replacement with return postage. 

DEFECTIVE TITLES: Contact the Manufacturer for technical support.  If the disc has a defect or code is invalid or unusable. Please send our tech support team an email and they will do their best to help resolve the issue.  If an item is returned due to a defect/damage or invalid/unusable code, we will test on our PC for defective status before allowing for a refund.  Most issues will come with a RMA number, keep the number so that our tech support can help with the issue in a more efficient way.

NO LONGER NEEDED/WANTED: If you do not want an item please return to sender's address on your package with the order ID or RMA ID. We will process the refund excluding shipping fee(may vary with size and weight of product 'currently shipping is free for domestic orders') and a $2 (2 USD) handling and restocking when the product is returned.  Return shipping for no longer needed/wanted products will be at customers own cost.  None Eligible (including but not limited to opened games , missing serial numbers / activation code, missing or broekn security seals/original packaging, broken or damaged by customer) returns that are returned will not be refunded.

DEVICES: All devices will be test runned and checked for damages before the return is accepted.
Further Question or Tech Support Please contact us at  tech@tnsdeals.com  one of our team members will do their best to help.

Ordering

All orders purchased before 4:00 PM Monday - Friday will be processed and shipped the same day
All orders purchased after 4:00 PM Monday - Friday will be processed and shipped the next day unless the next day is a weekend (Saturday & Sunday)

Technical Support

For technical support please contact one of our tech team members by using our Contact Us tab.  Provide us with your name, e-mail address, order id, and your question. A team member will respond to your question As Soon As Possible
Our Tech Team work from 9:00 AM - 5:30 PM Pacific Time.
Questions will be answered in the order they are received.
Please provide the Order ID and/or RMA ID if available.
For Manufacturer issues the customer must contact the Manufacturer's technical support team.

Tracking Your Order

To track your order you will need the tracking number
If your order was shipped through USPS Click Here and enter your tracking number
If your order was shipped through FEDEX Click Here and enter your tracking number

JustCDkey

We sell Just CD Keys.
If you purchase JustCDKey the CD Key will be emailed to you.  No Shipping cost and lower prices for just the purchase of a CD Key.
Purchasing CD Key is perfect for gamers who already own the hard copy of the game or if the game is a Downloadable game.
Our JustCDKey range from online games requiring CD Keys to single player games.
Browse through our JustCDKey tab and see if we have what you need.